🚚 Shipping & Delivery Information

At Peugeot Motor Parts, our goal is to make every delivery fast, safe, and fully transparent. Whether you’re ordering a complete engine, gearbox, or small performance component, we take great care in preparing, packing, and shipping your order. This Shipping & Delivery guide explains the process from start to finish so you always know exactly what to expect.

📦 Shipping Options

We provide multiple delivery options designed to fit different needs. From quick express shipping to secure freight delivery for engines, each method is handled with a focus on speed and safety. You can choose the ideal method based on urgency, location, and the type of parts you are ordering.

Our available shipping methods include:

• Standard European Delivery – Ideal for most parts; typically 3–7 business days.
• Express Delivery (EU & Worldwide) – Fast 1–3 day delivery for urgent orders.
• Palletized Freight Shipping – Used for engines, transmissions, and heavy components.
• Local Pickup (When Available) – For customers who prefer to collect their items.

Each shipping method includes full tracking, safe packaging, and professional handling to ensure your order reaches you in excellent condition.

⏱️ Handling & Processing Time

Once your order is placed, our team works quickly to prepare it. Smaller items such as sensors, hoses, or interior components are often shipped within 24 hours. Larger items require additional preparation to guarantee safe transport.

Handling time overview:

• Small & Medium Parts: Ships same day or next business day.
• Engines & Heavy Components: 2–3 business days for preparation and inspection.
• Special or Custom Orders: Handling time varies based on availability.

These timings ensure your order receives proper packaging, inspection, and safety measures before leaving our facility.

📍 Order Tracking & Notifications

Once your order is dispatched, you will receive a tracking number and a direct link to monitor its journey. Tracking allows you to see updates such as transit progress, customs status for international deliveries, and estimated delivery dates.

Tracking updates typically include:

• Shipment confirmation
• Transit and movement scans
• Out-for-delivery alerts
• Delivery confirmation

🌍 International Shipping

We ship worldwide, ensuring customers across Europe, the UK, the Americas, Africa, Asia, and Oceania receive quality automotive parts regardless of location. International orders are handled by trusted global couriers specializing in heavy and high-value shipments.

International benefits include:

• Worldwide delivery with trusted carriers
• Customs-ready documentation included
• Full tracking from dispatch to delivery
• Secure packaging for long-distance travel

Customs charges may apply depending on your country’s regulations. Our team prepares all required paperwork to help ensure fast, smooth customs clearance.

🛡️ Packaging & Item Protection

We use high-quality packaging materials designed to protect your order from start to finish. Engines, gearboxes, and large components receive industrial-level packaging, while smaller items are padded and sealed for maximum safety.

Packaging standards include:

• Engines: Mounted on reinforced pallets with straps, corner guards, and protective wraps.
• Heavy Components: Industrial padding, shrink wrap, and secure bracing.
• Small Parts: Bubble-wrapped, moisture-protected, and labeled for identification.
• Fragile Items: Marked and handled with extra care.

These measures minimize damage risk during transport, ensuring your parts arrive safely and in perfect working condition.

🔒 Delivery Guarantee

We guarantee that every order we ship is handled with professionalism and care. If your order arrives damaged, incomplete, or incorrect, we will work quickly to resolve the issue. Customer satisfaction is central to our process.

Your delivery is guaranteed against:

• Transit damage
• Missing items
• Incorrect products
• Severe delays (case-by-case review)

We encourage customers to inspect packages upon delivery and contact us right away if there are any concerns.

📞 Missed or Failed Delivery Attempts

If a delivery attempt is missed, carriers will either schedule a new delivery or redirect the parcel to a nearby pickup depot. For heavy shipments, drivers may call ahead to coordinate a specific delivery time.

What happens if delivery fails?

• A second delivery attempt is usually automatic
• Items may be held at a depot for pickup
• Freight shipments require scheduling by phone
• In rare cases the item may return to us, after which re-delivery can be arranged

💳 International Duties & Taxes

Customers outside the EU may be required to pay customs fees or import duties depending on their country’s regulations. These charges are determined by local authorities and are not controlled by Peugeot Motor Parts.

Important notes:

• EU customers do not pay customs charges.
• Non-EU customers may incur duties based on their country’s rules.
• We provide all required documentation to simplify customs clearance.

🤝 Need Shipping Help?

Our customer support team is ready to help with tracking questions, delivery updates, freight arrangements, or any concerns related to your shipment. We are committed to providing a smooth, reliable, and well-supported delivery experience for every customer.

If you ever need assistance, we’re only a message away.